Our Story

Where it all began

In a small country town in the heart of Victoria...

In a Country Town Located in the Heart of Victoria...

...sits a family owned business who spend their days perfecting their craft & providing the very best there can be when it comes to cabinetry handles

A little business called:

jewellery for the home

The Philosophy

What are cabinet handles?

We think they are something far more than hardware.

A cabinet handle is one of the most touched objects in your home. It is the first thing you reach for in the morning when you open the kitchen cabinet, the last thing your hand rests on before you close the wardrobe at night. It is small. It is quiet. And yet it has the power to define the entire feeling of a room.

"We believe a handle is jewellery for your cabinetry. And just as the right piece of jewellery can transform an entire outfit, the right handle can transform an entire home."

A single handle, thoughtfully chosen, can shift a kitchen from functional to extraordinary. It can bring warmth where there was coldness, softness where there was severity, a story where there was only silence. We have seen it happen time and again — a renovation transformed not by the tiles or the cabinetry, but by the handles chosen to sit upon them.

This is why we take our curation so seriously. Every handle in the Touch Handles collection has been chosen because we believe it is a feature. Not simply functional, but a way to transform your space into something new.

What Sets Us Apart

Curated with an obsessive eye for beauty

We are not a catalogue. We are a collection. Everything here exists because we fell in love with it first.

Hand-selected pieces

Every handle, knob, and pull has been chosen by hand. And a large number designed by our talented Australian team, and crafted from extraordinary materials. If we wouldn't put it in our own home, it doesn't make the cut.

You are at the centre of everything

Our customers are not an afterthought — they are the reason we exist. Real humans are available to help at every step of your journey. From the biscuits tucked into every order to free express shipping Australia wide, we are genuinely here for you.

Backed by 30 years of expertise

Touch Handles is part of the Dorset Australia family — a hardware business built over three decades of craft, knowledge, and trusted supplier relationships.

As seen on The Block

Our handles have been chosen by designers on Australia's most beloved renovation show. We are proud of every home they have become part of.

Our Roots

Three decades of hardware expertise, in your hands

30+Years in hardware
1994Founded, Bendigo
VicFamily owned

It all started in a back shed. Our founder, John Steen, began hand-crafting ring pulls in his home workshop, selling them to furniture makers around Melbourne. What started as one man's passion for craft and quality slowly grew into something far bigger — a family-owned business that today supplies hardware to cabinetmakers, joiners, and furniture manufacturers right across Australia.

That business became Dorset Australia, and for over thirty years it has operated from its home base in Bendigo, Victoria — building deep relationships with the world's leading suppliers and an intimate, hard-earned knowledge of what quality really feels like. Touch Handles is the consumer expression of everything Dorset has learned over those three decades.

When you buy from Touch Handles, you are buying from a team with thirty years of experience knowing the difference between something good and something truly exceptional. We are not a new business learning as we go. We are a family that started in a shed and never stopped caring about the craft.

Behind the Scenes
TouchMade

See how our timber handles are made

Every timber handle in our TouchMade range begins its life in the Macedon Ranges. Shaped by hand, finished with care, and made to last a lifetime — we want to show you exactly what goes into each one.

From raw timber to the finished piece that sits on your cabinetry, this is the story of how something truly handmade comes to life.

Watch the full story
What We Believe — W.I.N.G.S.

The principles that lift everything we do

Supportive — People First

We don't just assist — we actively support our customers, our staff, and our community. A small team, with a genuinely big heart.

Willing — No Task Too Small

We go above and beyond in everything we do. No question is too small, no order too large. We take initiative, take responsibility, and take our time.

Innovative — Always Improving

Innovation is at the core of everything we do. We continuously improve our products, our services, and our processes.

Nimble — Quick & Confident

We move quickly and efficiently, adapting to challenges with speed and confidence. When you need answers, we are there.

Generous — Time & Knowledge

Generous in our outlook, with our time, and our knowledge. We share what we know freely — because helping you get it right matters.

Beauty Is Non-Negotiable

Everything in our collection must be genuinely beautiful. Not simply available. Not simply functional. Beautiful — full stop.

Read more about who we areW.I.N.G.S.Our Full Company Values →
The People Behind the Handles

Meet the team

A small, passionate group of people who genuinely love what they do

John
John Founder & Director

It all began with John hand making ring pulls in his back shed.

Arne
Arne General Manager

Following in his fathers footsteps, Arne has worked to build Dorset into what it is today

Wynton
Wynton Sales Manager

Always keen, friendly and happy to help no matter the situation.

Rilla
Rilla Marketing & Design

The one behind all that marketing, and may or may not be writing this now...

Brian Way
Brian Way Sales Executive

Our talented handle display box maker & knowledgeable with all things handles

Trudie
Trudie Admin & Accounts

Our hard working admin & accounts lady who is keeps everything running smoothly!

What Our Customers Say

Words that mean the world to us

Real reviews from real customers across Australia

5.0 average across Trustpilot, Google & ProductReview

"After sales service was amazing. Very responsive and quick to rectify. I received a personal phone call, quick resolution and an immediate replacement within 48 hours. I would absolutely do business with them again... and the handles are beautiful."

Phipps LisaAustralia · Vesio cabinet handles
Trustpilot

"Absolute pleasure to deal with, extremely responsive with A+ customer service via the chat function, and extremely helpful. Will always buy handles from Touch Handles when needed because of this."

David GillespieAustralia
Trustpilot

"Amazing customer service! The design team was incredibly helpful and answered all my questions about handle designs and styles in detail. Highly recommend!"

JayAustralia
Trustpilot

"Lovely handles with free express delivery. They were delivered free by express post and arrived the very next day. I was really happy with that."

Vince CAustralia
Trustpilot

"They had what I needed and the shipping was super quick. Very happy!"

CadnamsAustralia
Trustpilot

"Such a wonderful experience with Touch Handles. Everything from their Richmond showroom and service, to sending me the handles I needed by urgent courier. I was blown away by their efficiency and friendliness. Highly recommend!"

Happy DaysGoogle Review
Google

"Incredibly happy with my purchase. The shipping was very prompt, tracking was well communicated, and the bikkies were a lovely added treat. I'll likely use Touch Handles exclusively as we progress through renovations because the product, packaging, and service are all phenomenal."

Evianah JonesGoogle Review
Google

"We received absolutely fabulous service from Touch Handles. Second time ordering and again, extremely happy with our purchase, customer service and incredibly speedy shipping. Our order arrived the next day and the biscuits included are such a treat. The handles are beautiful and look amazing on our project."

Tara ByronGoogle Review
Google