Privacy policy

Touch Handles recognises that your personal information is important to you and that you are concerned with its collection, use and disclosure. Touch Handles is bound by the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth), which set clear standards for the handling of personal information.

The personal information you provide to Touch Handles may be collected, used and disclosed for a number of purposes connected with our business operations, which include:

  • Providing you with products and/or services requested;
  • Dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;
  • Marketing our products and services and providing advice on our products;
  • Developing and improving our products and services;
  • The operation and administration of accounts that you have with us;
  • Carrying out fraud and theft prevention processes, including if you wish to open an account with us or collect goods in store that have been ordered online;
  • Complying with any government or regulatory requirement.

Personal Information Collected

We may collect the following types of personal information:

  • Your name;
  • Your address;
  • Your date of birth;
  • Your telephone numbers;
  • Your email address;
  • Transaction information;
  • Your username and password;
  • Identification documents such as a driver licence;
  • Your IP address and information about your browsing activity on our website, including pages visited, time spent on pages, clicks, and scroll behaviour;
  • Information about how you reached our website and the actions you take on it, such as the advertisement you clicked, items added to your cart, checkout activity and purchases;
  • The content of any communications you send through our AI-assisted chat feature.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyse website performance, and deliver relevant advertising, including measuring the results of our ads and showing you ads on other platforms. By using our website, you consent to the use of these technologies as described in this policy. You can manage or disable cookies through your browser settings, and you can opt out of interest-based advertising using the options listed below, though some features of our website may not function correctly as a result.

We use the following third-party tools that may collect information about your device and browsing behaviour:

  • Meta Pixel (Facebook/Instagram): We use Meta's tracking pixel to measure the effectiveness of our advertising, build custom audiences, and deliver targeted ads on Meta platforms. Meta may use this data in accordance with its own data policy. You can opt out of interest-based advertising via your Meta account settings or at www.youronlinechoices.com.au;
  • Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
  • Google Analytics and Google Ads: We use Google's analytics and advertising tools to track website traffic and measure ad performance. Google may use this data to personalise ads across its network. You can opt out via Google's opt-out tool;
  • OpenAI (ChatGPT Ads): We use OpenAI's measurement pixel to understand how our advertising on ChatGPT performs. When you visit our website, this pixel may collect information such as the page you arrived on, whether you came from an ad on ChatGPT, and actions you take such as starting checkout or completing a purchase, including the products and order value. It may also detect certain details you enter on our website, such as your email address or phone number, and convert them into a coded (hashed) form before sending them to OpenAI to help match purchases to ads. OpenAI may use this data in accordance with its own Privacy Policy;
  • Shopify: Our website is hosted on Shopify, which collects certain data as part of operating our online store. Please refer to Shopify's Privacy Policy for details.

AI-Assisted Chat

Our online store uses Shopify to power an AI-assisted chat feature that helps answer your questions and assist you as you browse. When you use this chat, Shopify processes the information you provide, including your chat communications, to generate responses to your enquiries. Shopify may also use this data to improve the quality and performance of the chat feature over time.

The information shared through the chat may include your name, your contact details, and any other information you choose to include in your messages. We recommend that you do not share sensitive personal or financial information through the chat. For more detail on how Shopify handles data collected through this feature, please refer to Shopify's Privacy Policy.

Sharing Your Personal Information

Touch Handles may disclose personal information about you to:

  • Our service providers who assist us in delivering our services, including organisations that assist with customer support, administration, archival, research, mail and delivery, marketing, auditing, consulting, financial and legal advisory, banking, security, or technical services. In some cases these service providers may collect your personal information on our behalf;
  • Third-party advertising and analytics platforms, including Meta, Google, Microsoft and OpenAI, as described in the Cookies and Tracking Technologies section above;
  • Law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities.

Overseas Disclosure

Some of our service providers and third-party platforms are located overseas, including in the United States and other countries. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. By using our website and services, you consent to the potential transfer of your information to overseas recipients as described in this policy.

Data Security and Breach Notification

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our obligations under the Notifiable Data Breaches scheme.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you;
  • Request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading;
  • Opt out of receiving direct marketing communications from us at any time by using the unsubscribe link in any email or by contacting us directly.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, or if you would like to access or correct your information, please contact us at info@dorsetaustralia.com.au. We will respond to all requests within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to check back periodically.

Last updated: October 2026